We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!
The address for returning for every country may vary please contact us to provide you a addresses besed on your location.[contact-form-7 404 "Not Found"]
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
What do you do with returned products?
They go directly to donation.
Where do you ship from?
How many items can I order per month?
Please note that all of our products are limited to 2 PER each shade (or item) for every PERSON per month unless otherwise stated. Our store is setup to block any orders that contain more than this quantity for a product, however if you exceed this limit, your order will be automatically cancelled and refunded in full.
We do this to ensure that everyone has a fair chance to enjoy these products, so please be mindful of this!!
How much is shipping?
We provide a free shipping for all locations.
All shipping rates will vary depending on a few different factors, some of which include: Domestic vs International shipments Total weight of package Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All the orders are ship as Gift with low declared values.
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Orders will ship 3-6 business day after you order. *NOTE: during restocks & new releases, there can be an additional 2-4 business days of processing time!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DHL: 7 Business Days
Newxly Free shipping: 10-30 Business Days
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
How do I track my order?
Please allow between 3-6 Business Days for your tracking number to update once you receive your tracking number by email.
If you don’t see the email in your inbox try checking your spam folder or add firstname.lastname@example.org to your safe sender’s list.
Our makeup is manufactured in Los Angeles with no imported ingredients.
I couldn’t find the answer I’m looking for here, what do I do now?
Send us an email! Our customer service team will be happy to help with any other question you may have![contact-form-7 404 "Not Found"]